Shipping/Returns

SHIPPING POLICIES

What Shipping carrier do you use?

We ship exclusively with the US Postal Service. The USPS partners with local Postal Services in other countries to deliver your packages.

Where do you ship to?

We ship to every region and country served by the US Postal Service. We can ship to PO Boxes and Military addresses.

How much does Shipping Cost?

It depends on what service you choose but you can calculate your shipping cost right on your shopping cart before you proceed to checkout. These are the options:

For orders being sent within the USA:

• First Class Shipping with the USPS within the USA starts at $6.50. Cost increases with larger orders.
• USPS Priority Mail Shipping Starting at $8.00 within the USA. Cost increases with larger orders.
• USPS Express Mail Shipping starting at $25.00 within the USA. Cost increases with larger orders.

For orders being sent outside the USA:

• Commercial Epacket with the USPS starts at around $10.00. Cost increases with larger orders.
• USPS Priority Mail International starts at around $55.00. Cost increases with larger orders.
• USPS Priority Mail Express starts at around $69.00. Cost increases with larger orders.

When will you ship my order?

We ship Monday through Friday except for Postal holidays and December 24th, 25th and 31st as well as January 1st. We normally will ship all retail orders received by 1pm EST on the same day (as long as it is a week day and not a postal holiday or other non shipping day). Winter Storms, power outages or other emergencies may interfere with this on a rare case.

When will I receive my order?

Once your order is shipped you will receive an e-mail with a tracking number that you can use to track your orders. International customers choosing Commercial Epacket Service will not be able to track their orders.

For orders being sent within the USA:

• First Class Shipping: it usually takes 3-5 business days although the arrival date is not guaranteed.
• Priority Mail Shipping: it usually takes 2-3 business days although the arrival date is not guaranteed.
• Priority Mail Express Shipping: the earliest arrival is the next business day by 10am, the latest arrival is in 2 business days by 3pm on the last day.

For orders being sent outside the USA:

• Commercial Epacket usually takes around 9 to 15 business days although the arrival date is not guaranteed and greatly depends on your local customs office.
• USPS Priority Mail International usually takes 6 to 12 business days although the arrival date is not guaranteed and greatly depends on your local customs office.
• USPS Priority Mail Express usually takes 7 business days although the arrival date is not guaranteed and greatly depends on your local customs office.

If your order has not arrived yet and you have waited the estimated time posted above based on your shipping option, please double check the tracking page and contact us so that we can take a look at it.

Does my order have insurance?

It depends on the service you chose and where you are shipping to:

Orders being shipped within the USA:

• First Class Shipping: they do not include insurance.
• Priority Mail Shipping: it has up to $50.00 worth of insurance with the USPS.
• Priority Mail Express Shipping: it has up to $100 worth of insurance with the USPS.

The insurance included by the USPS is managed by the USPS; they do not cover stolen packages or packages marked as delivered even if they did not arrive. They mainly only cover damages to packages as long as you keep all evidence and you file the claim.

For faster and better service we recommend buying your insurance through our third party provider using the insurance link here. SHIPPING INSURANCE

Orders being shipped OUTSIDE the USA:

• Commercial Epacket: does not have insurance.
• Priority Mail International shipments containing merchandise are insured against loss, damage, or missing contents up to $200 at no additional charge by the USPS.
• Priority Mail Express International includes insurance for merchandise up to $200 against loss, damage, or missing contents.

The insurance included by the USPS is managed by the USPS; they do not cover stolen packages or packages marked as delivered even if they did not arrive. They mainly only cover damages to packages as long as you keep all evidence and you file the claim.

For faster and better service we recommend buying your insurance through our third party provider using the insurance link on the left side menu.

Will I have a tracking number?

Orders being shipped within the USA:

All orders shipped within the USA will have a tracking number. You will receive your tracking number by e-mail, to the e-mail address you provided us with at checkout. You can track your shipment at www.USPS.com. The tracking usually takes 24 hours to start showing activity.

Orders being shipped OUTSIDE the USA:

For International orders, only those being shipped using priority Mail international or Priority Mail Express International will have a tracking number. You will receive your tracking number by e-mail, to the e-mail address you provided us with at checkout. You can track your shipment at www.USPS.com. The tracking usually takes 72 hours to start showing activity. For those who chose the Epacket Service, they will receive a delivery confirmation number that will only indicate when the package was given to the carrier and when it was delivered.

For those that chose Priority Mail Express International, although the system generates a tracking number automatically, your actual tracking number will be sent to you as a separate e-mail within 72 hours from when your order was shipped. This is because the first number is only temporary and a new one is issued by the carrier once your package is in transit to destination.

 

RETURNS POLICIES

UNTIL FURTHER NOTICE DUE TO COVID 19 WE WILL NOT BE TAKING RETURNS ON ORDERS UNLESS AN ITEM WAS SENT IN ERROR.

Starting Date: for all orders shipped after 04/19/2017

We are glad to announce new and improved return policies based on our new “No Hassle Returns Guarantee”

At Jest Paint we strive to make your returns quick and easy, so we have established the following guidelines:

What can be returned

Jest Paint LLC will accept all returns of most unopened unused items as long as you have a Jest Paint invoice as proof of purchase (if you provide us with your information we can find the receipt for you if you do not have it). DVDS, books, magazines, practice boards and downloadable products cannot be returned. Please read below about if you will be issued a store credit or a refund for your return.

Who pays for the return shipping?

Jest paint LLC will even cover the return shipping for your return AS LONG as you are shipping your products back to us from within the USA. Jest Paint LLC will not be responsible for the cost of return shipping when returning items from outside the USA.
If the item is returned and it was not because of an error on our part, you will receive a store credit for the shipping cost.

What do I do if I want to return something?

• All returns must be approved by e-mail before you mail the products back. Items returned without authorization will be discarded or mailed back to you at your expense.
• You must communicate your intention to return an item within 3 business days from the date your order was marked as delivered by the USPS or from the time you received your order, whichever comes first. We have the right to reject a return if not requested within that time frame.
• You are required to mail your return within 10 days of it being approved in order to receive a refund/credit. We have the right to reject a return if not mailed within that time frame.
• Items must arrived in the same condition in which they were sent to you to qualify for a refund or store credit.
• All returns must be done using the cheapest form of shipping available through the USPS if you wish to receive a refund/credit for the return shipping charges; if a more expensive method is used, we will only credit/refund you for the retail cost of the cheapest USPS rate for that route and package type.
• Once we receive and inspect your return, a refund/credit will be issued (if it applies) within 3 business days from the day in which we received your return.

Will I receive a Refund or a Store Credit once my return has arrived to Jest Paint?

• Once we receive and inspect your return, a refund or credit will be issued (if it applies) within 3 business days from the day in which we received your return. It might take longer for the refund to show on your bank account or credit card since that depends on your bank’s policies.
• Unwanted items being returned that are not otherwise defective or as a result of an error from Jest Paint will be issued as a store credit.
• All refunds for defective products or errors made by Jest Paint will be issued in the original purchase tender type or as store credit if payment was done through Western Union, Money Order or Cash. The original shipping charges are nonrefundable.

Can I return items that are part of a set, bundle or kit?

All bundles, sets or kits will be treated as one product and must be returned complete.

Can I return Gift Cards?

Gift cards cannot be returned.

What happens if you sent me the wrong products?

If Jest Paint LLC sends you the wrong product we will replace it at no charge to you if you are in the USA, or we will issue a refund or store credit for it if you are outside the USA. All other policies apply as well.

What happens if you sent me a defective product?

If you received a defective product Jest Paint LLC will send you a replacement product once we have received your return, as long as you are based in the USA. For international customers we will issue a refund or store credit once we confirm the product is indeed defective. All other policies apply as well.

What happens if I bought these items as part of a sale, promotion or bundle?

For the return of products purchased as part of a Jest Paint special offer, bundle, promotion or as part of a purchase that qualified for a special discount, sale or promotion, any discounts on the original purchase may be allocated appropriately once the value of the return is determined (meaning, you might lose a Free Shipping Discount, for example, if after your return is processed your order total is below the threshold that qualified you for the discount in the first place).

What else should I know?

Jest Paint LLC reserves the right to restrict or refuse returns, credits, refunds and exchanges at its own discretion. DVDS, books, magazines, practice boards and downloadable products cannot be returned.

WHAT IF MY PACKAGE WAS LOST OR DAMAGED?

1. Jest Paint LLC cannot be held responsible for lost or damaged packages once shipped to the address on your most recent invoice. We pack according to USPS guidelines to help prevent any damage to your order but we cannot control what happens to your package once we mail it out. This is why we strongly advise getting shipping insurance, mentioned above.

2. If you paid for insurance through our website, take a picture of the damaged products and the shipping container, and contact us. Insurance only covers the cost of the damaged product, not the cost of shipping back the new product if there is a problem or the original shipping charges. You will get a refund for the cost of the damaged products once the claim in completed if the insurance company agrees to pay for the claim. This is up to the insurance company and not us, if they deny the claim, we are not responsible for the damage or loss of your package.

3. If you did not get insurance through our site you can still file a claim with the USPS. You can submit your claim at www.USPS.com. You will need your tracking number, a picture of your damaged product, the packaging it came in, and a picture of your invoice. Save the shipping container and products until it is resolved. They may very likely ask you to bring the damaged items into the post office to complete the claim.

4. If your package was never marked as delivered and you used USPS insurance contact them immediately with your tracking number.

5. If your package was marked as delivered but you never received it, contact the USPS right away. There is no guarantee that they will resolve your issue, but sometimes if you report what was lost they may be able to find it if it was left on a truck. Double check the address that you entered while checking out to make sure that it was sent to your current address.

SOME EXTRA THINGS TO BE AWARE OFF BEFORE PLACING YOUR ORDER

Some paints may be more sticky or soft during the hot/humid months, or from the get go if they are pearl or neon colors.

Depending on skin type and the pigment you choose, some colors may stain your skin temporarily. Using a soapy washcloth or sponge to rub off the paint is the best way to remove it, but we are not responsible for colors that stain. Be aware of dark, rich colors in all brands of paint. Global is the paint that has the least staining issues.

Some paints may have cracks on the surface or through the cakes. You can mention in the comments box to add a filler to the container so that the cakes do not come loose in the container. We will put a packing peanut in each cake to keep them steady and sealed to the base if they seem brittle. All inventory is constantly revolving since the products we carry are in high demand, so cracked paint is not a sign of old paint. Paint cracks because of the brittle nature of some of the colors and the types of binders used. Temperature changes cause the paints to shrink and expand, which also leads to cracking. If the color is brittle, they can come loose in their case during shipping and break. The pieces will bond back together and the cracks will go away with use. We do not accept the return of cracked paint solely based on the fact that it is cracked. Call us for tips on how to get rid of those cracks!

Note that the actual paint or glitter colors might not be exactly like those shown on the website do to the difference in computer monitors, and sometimes the difficulties that come with photographing the product to show the exact color match. We really try our best!

Some batches of paint and glitter look different than previous batches of the same color.

Many colors in TAG, DFX, Cameleon and WOLFE are very similar, so though the pics might look like a different shade, they are most often the same shade. Likewise, similarly named colors might actually have different shades, a light green in one brand may be different than a light green in another brand. Contact us for swatch comparisons as well.

Weights of paints are approximate due to water loss and density of the paint (neon, metallic, essential). Because of this, the actual weights might vary. The weights we post are what the manufacturer puts on the labels.

Please call us if you have any questions about colors or cracks or weights or anything before you order.

Thank you for shopping at JestPaint.com! We appreciate your business and your face painting friendship! -Anna, Santi, Deanna, Tracy, Jennie, Matt Amanda and Kristy.

Contact us anytime at 269-598-5436 or info@jestpaint.com

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